Legacy Luxe Designs

At Legacy Luxe Designs, every piece is crafted and curated with the utmost attention to detail. We value transparency and customer satisfaction, and therefore request you to carefully review our Return & Refund Policy before placing an order.


1. Our Policy at a Glance

  • We do not offer returns or exchanges for change-of-mind purchases.
  • Returns, exchanges, or refunds are accepted only in cases of an error from our end, supported by valid proof.
  • Orders once placed are final and cannot be cancelled.
  • International orders are not eligible for refunds.

2. Eligibility for Return, Exchange & Refund

Returns or exchanges are considered only if the product received is damaged, defective, or incorrect.

Mandatory Proof Requirement

To process any claim, a complete unboxing video is mandatory. The video must:

  • Begin from the sealed package
  • Be recorded continuously without edits, cuts, or filters
  • Clearly display the customer name, address, and invoice

📧 The video must be shared at legacyluxe06@gmail.com within 24 hours of delivery.
Requests received after this period will not be entertained.


3. Refund Guidelines

  • Refunds, if approved, will be issued only for the product value.
  • Shipping charges are non-refundable.
  • If an exchange is unavailable due to stock limitations, customers may:
    • Wait for restocking, or
    • Opt for a refund (excluding shipping charges)

4. Non-Eligible Requests

Returns or refunds will not be approved in the following cases:

  • Size-related concerns
  • Orders currently in transit
  • Delivery delays caused by courier partners
  • Correctly processed and shipped orders

5. Items Not Eligible for Return or Refund

  • Discounted or sale items (all sales are final)
  • Used, worn, altered, or tampered products
  • Return shipping charges exceeding ₹80
    (Shipping costs will be borne by us only if the error is from our end and supported by valid proof.)

6. Lost or Undelivered Packages

  • Orders placed with incorrect or incomplete address details are not eligible for refunds.
  • Prepaid orders refused at delivery are non-refundable.

7. Return Shipping & Process

Customer Responsibility

  • Return shipping costs are the responsibility of the customer and are non-refundable.
  • If a refund is approved, return shipping charges will be deducted from the refund amount.
  • Exchange delivery timelines may vary based on location.

Return Address

Approved returns must be shipped to:

📍 909, 9th Floor, Satyamev Elite,
Near Shivalik Satyamev, Bopal,
Ahmedabad, Gujarat – 380058, India

8. Additional Terms

  • If a package is returned due to customer error (incorrect address or contact details), only 50% of the order value will be refunded within 15–20 business days.
  • Issues not reported within 24 hours of delivery will not be eligible for resolution.
  • Legacy Luxe Designs reserves the right to amend this policy at any time without prior notice.

9. Need Assistance?

For any queries regarding returns or refunds, please reach out to us at:

📧 legacyluxe06@gmail.com